Our prices are indicated in different currencies inclusive of VAT, without the contribution to processing and mailing costs.
EURAN reserves the right to modify its prices at any moment, but the products will be priced on the basis of the rates in force at the moment the order is registered, subject to availability.
An automatic order confirmation will be issued to the e-mail address listed on the order. The order number on this confirmation should be indicated in all correspondence with EURAN regarding the order in question.
The delivery time is indicated, by product type, at our "Products" page. EURAN ships orders on a continual basis and in normal circumstances your order will ship within the indicated working days. You will receive notification on items that are out of stock and choose at that point to back-order or cancel the item in question.
Shipping rates are calculated based on the weight and the volume of the order and its destination. We use international well known transport and courier services, offering two different types of delivery: a fast and more costly, a slower and lower priced.
Back-ordered items will incur freight charges upon their shipment.
Taxes, customs and other charges
For customers outside of the European Union, the recipients are responsible for all customs duties, taxes or any other charges imposed by the country to which the order is shipped. These might be collected by the carrier upon delivery.
Method of ordering and payment
You can choose to pay with the most frequently used credit cards through PayPal, or through your Paypal account. Your credit card number and signature codes are handled by SSL – encrypted communication. Card numbers are not stored in our systems.
We can only accept invoicing for internationally registered companies, company art societies, or institutions and only with a current registration number which must be indicated on the order. The invoices have to be paid before the shipment.
We will soon add payment with invoice for private persons resident in selected countries.
In case of delivery at a collection place, we retain the right to debit your account with a minimum of 30 Euro, or the equal amount in the other currencies, for packages not claimed by the customer and returned to us. This charge helps to cover freight and handling charges.
Returns and exchanges
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, or if your merchandise arrives damaged, please contact Customer Service immediately. You may return your merchandise within 14 days for a prompt and courteous exchange or refund, whichever you prefer.
In all cases, you will need to contact us before returning any merchandise to obtain a return number. Both the order number and return number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all return and mailing costs, regulations and arrangements.
EURAN cannot refund customs or any other charges added by the country in which the merchandise has been shipped. We will only refund the price of the product(s) you bought. Shipping and handling charges are not refundable.
Do not return merchandise to our business addresses. Packages cannot be processed at the offices and, unfortunately, will be redirected back to customers. It is not our policy to accept return orders at our business center contact locations. The returns should be sent to our logistics centers or to our partner address, indicated at the invoice.
Returns or exchanges of all products will only be accepted for unused merchandise with unbroken packaging.
Customer information is stored at the time of order placement in our register. No information will be released outside EURAN unless otherwise required by law.
You must be 18 years of age to order merchandise from the EURAN ’s web shop.
We aim, to present the most recent, accurate and reliable information on our website at all times. However, there may be instances of incomplete data, typographical errors or inaccuracies. We cannot guarantee that a photograph depicts the product exactly. Though we apologize for any inconvenience these errors may incur, we reserve the right to amend or update product information at any time, without prior notice. EURAN reserves the right to refuse or cancel any orders placed on merchandise listed at the incorrect price.
All photographs and material on the EURAN web shop are protected by international copyright law and may not be reproduced under any circumstances without written consent of EURAN. The reproduction rights of all the artworks sold remain the property of the artists.
We reserve the right to amend or update the above conditions at any time, without prior notice. The conditions in force are the ones indicated at the moment the order is registered.
Applicable law, disputes
This contract is governed by Swedish law. The language of this contract is the English language. In case of dispute, only Swedish courts are competent.